GENERAL TERMS & CONDITIONS.

The Singersportal.com is owned and operated by: NOVORDIUM LTD

We are registered in The United KINGDOM under company number 10633672 and with our registered office at c/o Godfrey Wilson, Mariners House, Bristol BS1 4QD.

Our VAT number is 269763252

2. Privacy Policy & Cookies

The website is owned by NOVORDIUM LTD and the data controller is J. Grainger

We are registered with the Information Commissioners Office and our registration number is ZA222480.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment only.

Email newsletter

  • If you sign up to our newsletter we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies - These cookies are used to recognise you when you return to our website.
  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Period of data storage, reasons for that, and security measures

As an ecommerce store, we require customer data (names and addresses) to process and deliver our goods and/or services. We do NOT have access to credit card, bank, or ANY payment method details, rather that is handled by our third party bank, WORLDPAY. To access their privacy policy, please click HERE.

Stated previously we use this data for processing orders ONLY, and DO not share with ANY other organisation EXCEPT when required to by law as stipulated below.

Our business operates from the UK, and as such complies with tax and financial laws of that country. As HMRC is able to audit a company's account up to 5 years in arrears, we  KEEP our customer data described above, for a period of up to 5 years for this reason.

Once the period of 5 years has ended, we would delete that information from our encrypted files. 

This data is encrypted to the highest level currently available to us, Novordium Ltd, and we check that security daily. 

Disclosure of personal data

We may disclose your personal data:

  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Product information

The Hardback book sold sold through this website is bound by Copyright Law as stated at the beginning of the text.

4. Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

NO REFUNDS, replacements or returns will be offered after a total of 14 days has expired after the receipt of the item (the "item," in this case being the HARDBACK book entitled "Singing - An Extensive Handbook For All Singers and Their Teachers.") As a sign of "good faith," Novordium Ltd (the publisher) will allow 14 days for delivery of the item, and so, providing the returned copy is in excellent & re-sellable condition, as deemed by Novordium Ltd, the purchaser can return the purchased book within a TOTAL of 28 days from the original date of purchase, and receive a full refund.

Should a customer have any other issues with the product or delivery, they can email ebooksupport@novordium.com.

5. Notices

All notices you send us must be sent to the contact details on this site or at the email address: ebooksupport@novordium.com. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. 

 

Downloadable Digital Products Terms and Conditions of Sale

Process of Purchase/Download:

Once you, {the customer} have completed the checkout process, paying the sum of £20 using the WORLDPAY gateway, the payment enters the processing stage. This could last between 3-5 working/business days. Upon completion of this phase, the money will be cleared into the merchants account {Novordium} and the eBook {"Singing. An Extensive Handbook for All Singers and Their Teachers,"} will then be downloadable as a PDF file, universally readable on electronic devices in the "Downloads," page of the "MY ACCOUNT," section. In order to make this purchase as accessible as possible for every customer, there is currently no time limit for the download of the file. Should you have any problems at any stage of this process, please do not hesitate to contact us (Support)

 

By purchasing the eBook, you also consent to recieve from time to time emails exclusively from this website {https://thesingersportal.com} which will keep you informed of any offers relating to products and/or services contained, or promoted within this website. Novordium (the publisher and owner of this website) will NEVER share your information with ANY third party at any time, and is registered as a Data Controller in the UK Cert No: ZA222480. You may cancel your subscription at any time by emailing unsubscribe@thesingersportal.com

 

1.0 Introduction

These terms and conditions set out the terms and conditions between you, the customer, and NOVORDIUM (“us”, “we”), governing the use of our website and our downloadable digital recordings including the content therein (the “products”). Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.

2.0 License and Use

Your purchase of the eBook "Singing. An Extensive Handbook for All Singers and Their Teachers," constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, for your own storage, retention and reference (the “purpose”). You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.

3.0 Intellectual Property

The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

4.0 Refunds and Chargebacks

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time. For further information on our "Return and Refund," policy, please follow this link: Refund & Return Policy

5.0 Warranties and Liability

We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, the information contained therein, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.

6.0 General

These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable digital products, and shall supersede any prior agreements whether made in writing, orally, implied or otherwise. The failure by us to exercise or enforce any right(s) under these terms and conditions shall not be deemed to be a waiver of any such right(s) or operate so as to bar the exercise or enforcement thereof at any time(s) thereafter, as a waiver of another or constitute a continuing waiver. You agree that monetary damages may not be a sufficient remedy for the damage which may accrue to us by reason of your breach of these terms and conditions, therefore we shall be entitled to seek injunctive relief to enforce the obligations contained herein. The unenforceability of any single provision within these terms and conditions shall not affect any other provision hereof. These terms and conditions, your acceptance thereof, and our relationship with you shall be governed by and construed in accordance with English law and both us and you irrevocably submit to the exclusive jurisdiction of the English courts over any claim, dispute or matter arising under or in connection with these terms and conditions or our relationship with you.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Downloadable Digital Products Terms and Conditions of Sale Policy via our support page: SUPPORT