Support

All digital downloads are available after payment has gone through, in the My Account area of thesingersportal.com. Log in to your account and click on the Downloads tab in the side menu. Your eBook will be there — double‑click to download onto any device.

All hardbacks are printed to order to ensure the highest quality and are available for delivery worldwide (e.g. 2nd class, non‑trackable delivery). Delivery times vary; please allow at least 14 days if you live outside the UK/EU for your book to arrive.

It's very unlikely that there are site‑wide problems; if we find serious errors, we take the site down for maintenance. Most payment or form issues (e.g. entering shipping or billing details) are local and are usually fixed by refreshing the page and/or clearing your browser cache, then trying again.

We do not have access to your payment details; Stripe and PayPal process payments. If refreshing and clearing cache don't work, please contact us directly.

Digital documents are protected from editing and printing to protect our copyright, but do not require a password to open. If you accidentally triple‑click instead of double‑clicking, the file may open and also trigger an "Edit" prompt asking for a password. Click Cancel or close the password prompt; the eBook should already be open in the background and readable as normal.

That should not happen — we apologise if you see this. We have sometimes seen this when customers checkout in USD. We don't see the same when purchasing in GBP. We suggest trying a refresh and/or clearing your cache first.

If it persists, we can manually process USD hardback purchases. Please contact us with the subject line "USD Hardback purchase".

Try downloading the file again; brief interruptions in your internet connection can sometimes cause errors. On a PC, laptop or tablet you can hover over the file name to check it's valid — if the file isn't corrupt it should show a file size in MB (the eBook is around 6MB). If downloading again doesn't work, please contact us — we're happy to help.