Privacy Policy

Privacy Policy & Cookies

The website is owned by The Singers Portal who is also the data controller.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment only.

By purchasing any product from this website, you consent to receive 1 email review reminder sent by us. You are under no obligation to provide a review, and this does not affect your statutory rights in any way.

Email newsletter

• If you sign up to our newsletter we may use your email address to send you information about products or services.
• You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of this website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

• Strictly necessary cookies - These are cookies that are essential to the operation of our website.
• Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
• Functionality cookies - These cookies are used to recognise you when you return to our website.
• Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

• The IP address of your computer.
• The referring website from which you have got to our website from.

The reasons for this are:

• To make ongoing improvements to our website based on this data.
• To see our most popular sources of business.

Period of data storage, reasons for that, and security measures

As an ecommerce store, we require customer data (names and addresses) to process and deliver our goods and/or services. The legal basis for this processing falls under UK GDPR Article 6, namely "..the performance of a contract." We do NOT have access to credit card, bank, or ANY payment method details, rather that is handled by our third party payment processors, PAYPAL, and STRIPE. To access PAYPAL's privacy policy, please click HERE. To access STRIPE's privacy policy, please click "HERE"

Stated previously we use this data for processing orders ONLY, and DO not share with ANY other organisation EXCEPT when required to by law as stipulated below.

Our business operates from the UK, and as such complies with tax and financial laws of that country. As HMRC is able to audit a company's account up to 5 years in arrears, we KEEP our customer data described above, for a period of up to 5 years for this reason.

Once the period of 5 years has ended, we would delete that information from our encrypted files.

This data is encrypted to the highest level currently available to us, The Singers Portal, and we check that security daily.

Disclosure of personal data

We may disclose your personal data:

• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which we may hold or process about you.

Product information

The Hardback book, and any other digital products sold sold through this website, are bound by Copyright Law as stated at the beginning of the text.

Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

• for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

NO REFUNDS, replacements or returns will be offered after a total of 14 days has expired after the receipt of the item (the "item," in this case being the HARDBACK book entitled "Singing - An Extensive Handbook For All Singers and Their Teachers.")

As a sign of "good faith," The Singers Portal (the publisher) will allow 14 days for delivery of the item, and so, providing the returned copy is in excellent & re-sellable condition, as deemed by The Singers Portal, the purchaser can return the purchased book within a TOTAL of 28 days from the original date of purchase, and receive a full refund.

Should a customer have any other issues with the product or delivery, they can email support@thesingersportal.com.

For information about cancelling any digital or downloadable product, please read our Terms & Conditions for Digital Products link here.

Notices

All notices you send us must be sent to the contact details on this site or at the email address: support@thesingersportal.com. We may give notice to you at either the email or postal address you provide to us when making a purchase.

(Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.